PRIVACY POLICY
Behavioural Sleep Solutions
Last updated: 13 June 2026
Behavioural Sleep Solutions is operated by Jodie Fielder Consulting Ltd ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what data we collect, how we use it, and your rights.
Data Controller
Jodie Fielder Consulting Ltd
Trading as Behavioural Sleep Solutions
Company No.: 16871397
Email: [email protected]
Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Personal Data We Collect
We may collect the following:
2.1 Contact Information
• Name, address, email address, and phone number
• Emergency contact details (if provided)
2.2 Child Information (provided by parent or guardian)
• Name, age, and developmental information
• Sleep routines, behaviours, and schedules
• Relevant health information required for safe service delivery
2.3 Service and Communication Data
• Consultation notes
• Sleep diaries and questionnaires
• Emails, messages, and call history
2.4 Payment Information
Payments are processed securely through third party providers such as Stripe, PayPal, or other payment processors. We do not store full payment card details.
2.5 Website Data
• IP address
• Browser type
• Device information
• Cookie data (see Cookie Policy)
We do not knowingly collect personal data directly from children under 18 years of age.
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contract
To provide sleep support services and fulfil our agreement with you.
Legitimate Interests
For business administration, service improvement, record keeping, and responding to enquiries.
Consent
For testimonials, marketing communications, and optional resources.
Legal Obligation
To comply with tax, accounting, safeguarding, and other legal requirements.
Vital Interests
Where processing is necessary to protect an individual from serious harm.
How We Use Your Data
We use your personal data to:
• Deliver sleep support services
• Communicate about appointments and services
• Create personalised sleep plans and recommendations
• Maintain records for legal, safeguarding, and professional purposes
• Improve our services and website
• Process payments
• Send educational resources, newsletters, and marketing communications where consent has been provided
We do not sell your personal data.
Data Sharing
We may share personal data with:
• Payment providers
• Email marketing platforms
• Scheduling and booking systems
• Professional advisors such as accountants or legal advisors
• Safeguarding authorities where required by law
All third parties are required to comply with applicable data protection laws.
Some third party service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to ensure your personal information remains protected in accordance with UK GDPR requirements.
Data Security
We use appropriate technical and organisational measures to protect your personal information, including:
• Encrypted storage where appropriate
• Password protected systems
• Restricted access to personal information
• Secure communication systems
While no system can guarantee absolute security, we take all reasonable steps to protect your data.
Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
• Client records: up to 7 years
• Sleep plans, sleep diaries, and logs: up to 3 years
• Emails and messages: up to 3 years
• Financial records: 6 years in accordance with HMRC requirements
Data is securely deleted when it is no longer required.
Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data where applicable
• Object to processing
• Restrict processing in certain circumstances
• Withdraw consent at any time
• Request data portability
To exercise any of these rights, please contact:
Safeguarding
If we believe that a child or adult may be at risk of harm, we may share relevant information with safeguarding authorities or other appropriate agencies. This may be required as part of our legal and professional responsibilities.
Cookies
We use cookies and similar technologies to improve website functionality, monitor website performance, and understand how visitors use our website.
For more information, please see our Cookie Policy.
Marketing Communications
Where you have provided your consent, we may use your personal information to send you educational content, resources, newsletters, service updates, promotional offers, and information about our products and services.
This may include information about sleep resources, workshops, courses, consultations, support packages, and other services offered by Behavioural Sleep Solutions.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at:
We will never sell your personal information to third parties for marketing purposes.
International Data Transfers
Some of the third party service providers we use to operate our business may process personal information outside of the United Kingdom.
Where personal information is transferred outside of the UK, we take reasonable steps to ensure appropriate safeguards are in place to protect your data and ensure it is handled in accordance with UK data protection laws.
These safeguards may include approved contractual clauses, adequacy regulations, or other lawful mechanisms recognised under UK data protection legislation.
Data Protection Complaints
If you have concerns about how we collect, use, store, or process your personal information, please contact us in the first instance.
Email:
[email protected]
We will acknowledge your complaint and aim to provide a response within 30 days.
If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Website:
https://ico.org.uk
Telephone:
0303 123 1113
We would welcome the opportunity to address your concerns before you contact the ICO.
Updates
This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.
Contact
Behavioural Sleep Solutions
Jodie Fielder Consulting Ltd
Trading as Behavioural Sleep Solutions
Company No.: 16871397
Email:
[email protected]
Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom